Dickens Road, Coppull, Lancashire

Phone: 01257 449249

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges?
  • Royal Mail 48 tracked 2-3 day service for £3.75
  • Royal Mail 24 tracked 1-2 day service for £5.00
  • Royal Mail Free shipping by Yodel 48hr 2-3 day service for for all orders over £20.00 

Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.

100g  –  £8.95

250g  –  £9.95

500g  –  £11.25

1kg  –  £13.95

2kg  –  £19.10

3kg  –  £24.95

5kg  –  £26.95

Please note that you the buyer will be responsible for All Taxes and Customs related costs in the destination country.

We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.

Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.

Which payment methods are accepted in the Online Shop?

We accept payment via credit and debit cards using our payment processor viva wallet

Klarna using pay in 30 days or pay over 3 months (Please see our Klarna page for all question relating to Klarna)

Laybuy pay one 6 instalments (please see our Laybuy page for all questions relating to Laybuy)

 

How long will delivery take?

Royal Mail 48 hour generally takes 2-3 days for delivery from dispatch but sometime can take longer

Royal Mail 24 hour generally takes 1-2 days for delivery from dispatch but sometimes can take longer

Also, please note that sometimes items can arrive in more than one package of you order more than one item

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

What exactly happens after ordering?

You will receive an order confirmation email with a layout of the price of the item plus any postage payment price and a total

You will get a second email once your order has been processed and we will issue the tracking details for your order

Sometimes the tracking details will only show the next day

Do I receive an invoice for my order?

You will receive an order confirmation email with a layout of the price of the item plus any postage payment price and a total price.

Send us an email